Service Leadership

What drives exceptional service?  Answer as many questions as possible (and be sure to go to the end of the survey to submit it)  On the scales from 1-5, 5=highest.


Welcome to the Service Leadership Survey.

This is an important survey about service and your workplace.  This survey tracks perceptions of the drivers of service excellence, and is used to help create great customer experiences.

Please answer as many questions as possible; only the first question is required.
(be sure to go all the way to the end of the survey to submit it)

If you would like a copy of the research results, include you contact details on the last page.

From the completed surveys, we will select 3 prizewinners:

Grand Prize, Team Climate Assessment with webinar debrief (value: $1500)
First Prize, EQ 360 Assessment with skype debrief (value: $450 ea)
Gold Prize, EQ Assessment with skype debrief (value: $250 ea)
(To be entered, you must complete the survey and include your contact info on the last page)
The information you enter will be kept confidential and used only by Six Seconds and in anonymous, aggregate form in our publications.  We will not share your personal contact information with anyone.